Frequently asked questions

We've compiled a list of frequently asked questions below.  If you don't see the answer to your question please call us on 0844 871 1560.

How often should my Potterton boiler be serviced?

Your Potterton boiler should be serviced each year.  We recommend the best time to do this is during the summer, when there is less demand on installers to attend emergency breakdowns.  Any Gas Safe registered installer should be able to carry this out.  Gas Safe Register replaced CORGI as the gas registration body in Great Britain on 1 April 2009..

I would like a visit from a Potterton heating engineer, who can I contact?

heateam are the service division of BDR Thermea and provide Potterton's aftersales service. To arrange a visit please call 0844 871 1560.

I need a spare part for my Potterton boiler, can you recommend someone?

The interpart website offers a store location facility so that customers can quickly find their nearest outlet.  All enquiries for spare parts received by our Customer Service Centre on 0844 871 1540 are directed to one of our approved stockists.  Potterton does not sell spare parts directly to installers or the general public. 

How much does a replacement Potterton boiler cost?

The cost of a boiler is likely to vary according to where you buy it.  You can obtain prices by contacting your local stockists e.g. plumbers merchants.  You will need to add the cost of fitting.  For an estimate of the total cost you should contact a local Gas Safe registered installer.

Can you send me literature on a Potterton product?

Yes.  You can either contact our Customer Service centre on 0844 871 1540 or you can download literature from the tool in the left hand column.

Are grants available to help with renewables installations?

There are various funding options available for renewables installations which you can read about on our grants page.  For householders wanting to install microgeneration technologies, full details of available funding can be found on the Department for Business Enterprise and Regulatory Reform's Low Carbon Buildings Programme website.