heateam engineers are all Gas Safe registered and fully experienced in Baxi Group products, with a first time fix rate of 95%.
Potterton products are backed by a comprehensive aftersales service provided by the service divisions of Baxi Group, heateam and interpart.
heateam provides a dedicated customer service call centre based in Warwick, supported by a national network of over 200 highly skilled engineers.
interpart provides all the parts and spares needed to heat our customers' homes and water throughout the UK.
heateam engineers are all Gas Safe registered and fully experienced in Baxi Group products, with a first time fix rate of 95%.
At Potterton we pride ourselves on the reliability of our products. However, for your peace of mind, should your Potterton boiler break down under warranty and if your installer is unable to resolve the fault, you can rely on help from heateam on 0844 871 1545
We offer a range of breakdown plans to help you with any potential repair bills. For more information call heateam's appliance protection partners (Domestic & General) on 0844 481 0559.
Potterton recommends you service your boiler annually to keep it working safely and efficiently. Please read on to understand the benefits of regular servicing.
Parts and spares are available from interpart on 0844 871 1540 or via their website http://www.interpartspares.co.uk/.
Register your appliance under the terms of our warranty, so that in the unlikely event of a breakdown we can help to minimise any inconvenience to you and your family.
You can contact heateam for in-warranty enquiries, annual services and repairs on 0844 871 1545
heateam is open 363 days a year. Mon-Fri 8am-6pm, Sat and Sun 8.30am-2pm. Call 0844 871 1545.
heateam, has been named as one of the 2009 Top 50 Call Centres for Customer Service following the UK's biggest ever call centre benchmarking exercise.
At Potterton we have 150 years of boiler making experience and a range that uses the latest proven technology.
Buy a repair plus a one year boiler breakdown plan and spread the payments. Phone 0844 871 1545 for details.
