Our highest priority is the safety of all our valued customers and colleagues, especially as we face the battle against COVID-19. Please read our coronavirus update here

Get in touch with us about your Potterton boiler

If you have a Potterton installed in your home, and need to get in touch with us regarding your product, please feel free to call us on 0344 871 1560*.

* Calls to 03 numbers will cost the same as calls to standard landline numbers, and will be included as part of any inclusive call minutes or discount schemes for geographic calls.

In order to ensure we're able to help you with your Potterton product, please call during the following times:

Monday - Friday: 8am - 6pm
Saturday - Sunday: 8:30am - 2pm
Bank Holidays including Christmas and New Year: 8:30am - 2pm

Alternatively, please fill in this form and a member of the Baxi Customer Support team will get back to you:

Contact Us

At Potterton, a trading division of Baxi Heating UK Limited, we will use your data to help us provide a great customer service. Based on the information you have provided, we may keep in touch with you about your product, or services relating to your product, via email, telephone, post and SMS.

Your details will be kept safe and secure, only used by us or those who partner with us, and will not be shared with anyone else. By submitting your details, you are telling us that you’re okay with this and that you agree with our privacy notice. You can, of course, change your mind at any time.

Potterton Residential

Potterton is a UK manufacturer that has been making boilers since 1850. In fact, over seven million homes are kept warm by Potterton boilers, and our...

Warwick . 51-200 employees

Totally Dependable