Our highest priority is the safety of all our valued customers and colleagues, especially as we face the battle against COVID-19. Please read our coronavirus update here

Potterton is part of Baxi and the Baxi Heating family, meaning that as a Potterton customer you can benefit from Baxi's extensive customer support services. Whatever you need, our support team is never more than a phone call away.

Our UK customer contact centre and nationwide network of Gas Safe registered engineers are here to help.

Call 0344 871 1545*


If you have a Maintenance and Support plan on your Potterton boiler, you can book a repair online through Domestic and General.

If you would prefer to email us, please send a message to If you would like to send us feedback on our products and services please visit Baxi Customer Relations.

Our UK customer contact centre and nationwide network of Gas Safe registered engineers are here to help, whether you require a boiler service or repair
If you are a Gas Safe registered installer, our technical helpline provides skilled technical support and advice when you need it.  While you are working on a boiler in a home, our team of experts can stand in front of the same model of boiler, see what you can see and talk you through until you have resolved your issue and are happy.

We will provide expert support, whenever you need it, from the very start of your project, through installation and commissioning, and then for the lifetime of your boiler.

Opening times

Monday to Friday: 8am-6pm

Saturday/Sunday: 8.30am-2pm

Bank Holidays including Christmas and New Year: 8.30am-2pm

* Calls to 03 numbers will cost the same as calls to standard landline numbers, and will be included as part of any inclusive call minutes or discount schemes for geographic calls.

In warranty enquiry

If your boiler is still under warranty and you have an enquiry then Baxi Customer Support can...

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Technical advice

If you require technical assistance for a Potterton boiler you are working on then Baxi's...

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Baxi Customer Support is always on hand if a Potterton boiler ever needs a repair.

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Error codes

We have advice here on what to do if a Potterton boiler is displaying an error code.

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Warranty registration

Registering your warranty is quick and easy with Baxi's simple online form.

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Genuine Parts

Baxi's dedicated Genuine Parts division can support all Potterton boilers requiring...

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Literature Library

All the literature for Potterton products can be found in our Literature Library here

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Totally Dependable