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What to do if your Potterton boiler is still under warranty

If your Potterton product is experiencing problems whilst still under warranty, please get in touch so that we can rectify the issue as quickly as possible.

If you're a homeowner with a Potterton product installed in your home, please get in touch with Baxi Customer Support who will be able to assist you with the issue.

When you call us, please have your serial number to hand. You will find it on a barcode sticker which will be:

  • Inside the drop-down flap at the bottom of the boiler, or
  • On the top of the boiler, or
  • Inside the main front panel  

Visit Baxi Customer Support

We offer Maintenance and Support Plans for Potterton boilers which are in or out of warranty. Our in-warranty Maintenance and Support Plans cover your controls and central heating system against future problems, as well as including an annual service to ensure that your warranty is maintained.

Get protected

If you're a social housing tenant and you're having problems with a Potterton product which is still under warranty, please get in touch with your landlord or Housing Association who will be able to assist you.

Warranty terms and conditions

You can find your warranty terms and conditions here. Your warranty is a free period of cover and does not affect your statutory rights in any way.

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