Servicing your Potterton boiler with Baxi

Whether you're a project manager responsible for larger volumes of Potterton products or a homeowner with a Potterton boiler installed in your home, servicing your boiler is a vital process which ensures your boiler is working efficiently, safely and reliably.


0344 335 8818


Please have your serial number to hand when you call us. You will find it on a barcode sticker which will be:

  • Inside the drop-down flap at the bottom of the boiler, or
  • On the top of the boiler, or
  • Inside the main front panel

If you're a homeowner with a Potterton boiler installed

Contact Baxi Customer Support who will be able to organise for an engineer to come out and complete a service.

It's important to carry out a service annually as it is a requirement of your warranty. Failure to do so will void your warranty.

Baxi Customer Support can help you look after your boiler. To book a service for your boiler, please get in touch.

If you're a social housing tenant and your Potterton boiler is due a service

Please get in touch with your SLA or Housing Association who will be able to assist you in organising a service.

If your boiler is showing an error code, visit our error codes page to identify what the issue is. In some cases, you may be able to resolve the problem yourself by following the instructions on the Error Codes page. Other error codes will require an engineer.

Visit the error codes page  

Totally Dependable