Our highest priority is the safety of all our valued customers and colleagues, especially as we face the battle against COVID-19. Please read our coronavirus update here

Potterton answers some of your most asked questions.

If you can't find the information you are looking for, please contact us and we will do our best to help.

  • Contracts
  • Installer

Q. Are Potterton boilers ErP compliant and where can I find the product labels and fiches for Potterton boilers?


A. All current Potterton boilers manufactured from 1st September 2015, are ErP compliant.  The product labels and fiches can be downloaded from the individual product pages.


Q. How do Potterton boilers perform in SAP and how do they compare to other manufacturers?


A. All Potterton boilers are listed in the SAP Product Characteristics Database (PCDB) and can therefore easily be included in calculations. The seasonal efficiency figures for the Potterton range are very good and can assist in reaching compliance with overall dwelling emission targets; the Potterton Assure Combi 36kW in particular attains exceptional heating and hot water efficiency. Find out more about SAP here.


Q. I am working on a new build project, can Potterton provide the heating and hot water system designs where Potterton boilers are specified and how long does it take to receive the drawings?


A. Yes, NewDesign is a design department for all Potterton, Baxi and Heatrae Sadia products. We can offer a fully indemnified design as long as company products are specified. From full and final information the turnaround is approximately 4 weeks. We can provide a design request form which has all the information you may need in order for us to accurately provide a full design. To find out more about the NewDesign service and to get in contact please visit the NewDesign page


Q. Do you offer contract support with your Potterton boilers? 


A.  Contract support is available on the Potterton range on a project by project basis.   If you would like to know more please contact your BDM here.


Q. Where can Potterton boilers be purchased?


A. All National Merchants stock the Potterton range including Wolseley, Travis perkins, Grafton Group and Graham. They are also available from a number of independent merchants.


Q. What training courses are on offer and can these be tailored to my specific needs?


A. We offer bespoke training courses that are tailored to your organisations requirements. If you would like a course tailored to your specific needs please contact your BDM here.


Q. Do you offer water testing and sampling as part of your business solutions?


A. Yes, we do offer water sampling. Please contact your BDM here for more information.


Q. What is 'Boiler Plus'?


A. ‘Boiler Plus’ refers to the changes to Part L of the Building Regulations. From 6 April 2018, in England only, changes to the minimum requirements when installing boilers in existing buildings became effective. Boiler Plus regulates seasonal space heating efficiency, time and temperature controls, as well as combi boiler installations. Find out more about Boiler Plus.


Q. Where can I get spare parts for a Potterton boiler.


A. Find your nearest Baxi Genuine Parts stockist quickly here or by calling 0344 871 1545. Potterton does not sell spare parts directly to installers or the general public.


Q Can you send me literature for a Potterton boiler?


A. Yes. You can either call us on 0344 871 1545 or you can download literature on the product pages.


Q I have a customer who needs a visit from a Potterton heating engineer, who can I contact?


A. Baxi Customer Support is our service division and provides Potterton's aftersales service. To arrange a visit please call 0344 871 1545.


Q I have a technical question on a Potterton product. Can you help?


A. Call the Baxi Customer Support technical helpline on 0344 871 1545. Our team of experienced engineers will be able to help you.


Totally Dependable