If you can't find the information you are looking for, please contact us and we will do our best to help.
A. All current Potterton boilers manufactured from 1st September 2015, are ErP compliant. The product labels and fiches can be downloaded from the individual product pages.
A. All Potterton boilers are listed in the SAP Product Characteristics Database (PCDB) and can therefore easily be included in calculations. The seasonal efficiency figures for the Potterton range are very good and can assist in reaching compliance with overall dwelling emission targets; the Potterton Assure Combi 36kW in particular attains exceptional heating and hot water efficiency. Find out more about SAP here.
A. Yes, NewDesign is a design department for all Potterton, Baxi and Heatrae Sadia products. We can offer a fully indemnified design as long as company products are specified. From full and final information the turnaround is approximately 4 weeks. We can provide a design request form which has all the information you may need in order for us to accurately provide a full design. To find out more about the NewDesign service and to get in contact please visit the NewDesign page.
A. Contract support is available on the Potterton range on a project by project basis. If you would like to know more please contact your BDM here.
A. Yes, we do offer water sampling. Please contact your BDM here for more information.
A. ‘Boiler Plus’ refers to the changes to Part L of the Building Regulations. From 6 April 2018, in England only, changes to the minimum requirements when installing boilers in existing buildings became effective. Boiler Plus regulates seasonal space heating efficiency, time and temperature controls, as well as combi boiler installations. Find out more about Boiler Plus.
A. Find your nearest Baxi Genuine Parts stockist quickly here or by calling 0344 871 1545. Potterton does not sell spare parts directly to installers or the general public.
A. Yes. You can either call us on 0344 871 1545 or you can download literature on the product pages.
A. Baxi Customer Support is our service division and provides Potterton's aftersales service. To arrange a visit please call 0344 871 1545.
A. Call the Baxi Customer Support technical helpline on 0344 871 1545. Our team of experienced engineers will be able to help you.